Terms and Conditions
Prices and Payment Policy
All prices are in UK Pounds £ sterling and include VAT at the current rate. Delivery charges are not included in product prices unless specified. We accept all major credit and debit cards through our online shopping cart and you can also place an order by telephoning us on 0845 009 6021 (please note there is a surcharge for this service as shown under our Delivery Policy).
Confirmation of order does not stipulate a contract between the customer and us, until we have confirmed that we can fulfil your order.
Returns and Refunds Policy
If any product(s) purchased from us are deemed faulty*, damaged in transit*, or differing from the description given on our website then we will be pleased to arrange to either replace or refund the product(s) at the discretion of the customer. All returns must be notified to us within 7 days of delivery of the product.
In the event of a customer purchasing an item from us mistakenly and through no fault of ours, we will be pleased to replace or refund the item, provided that the original item is returned to us unused and in saleable condition.
In cases where the customer is either unable or unwilling to arrange return carriage after purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.
This does not affect your statutory rights as a consumer.
To arrange a return, please e-mail firstname.lastname@example.org or telephone 0845 009 6021.
You can cancel your order by contacting us on 0845 009 6021.
If you have received a dispatch confirmation you will be charged a cancellation fee. This fee will amount to the initial delivery charge paid. We are not liable for return delivery charges. This is the sole responsibility of the customer.
Your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you is used to process your orders and to provide a more personalised experience on our site.
How We Use the Information We Collect
When you submit an enquiry we ask you to fill out an online form that requests your name, E-Mail address and telephone number. Your name and telephone number information is used solely to complete the enquiry unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than completing the enquiry.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximise your enjoyment of the site. Log files are not tied to personally identifiable information.
Links to Other Websites
From time to time we may send out e-mail messages alerting you that products are available or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes. Administrative e-mails will not contain promotional materials.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
We may correct or supplement your address information with standardised postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
We pride ourselves on our customer service, but if you are unsatisfied with anything relating to the products you have purchased or our service, please contact us by telephone on 0845 009 6021, by e-mail email@example.com or by post.
Essex Dog Supplies (Office Only)
13 Gilson Close
Limitation of Sellers Liability
Except as provided in these conditions or otherwise agreed by the seller in writing and except where death or personal injury has been caused by the sellers negligence, no warranty, conditions, representation, undertaking or obligation, expressed or implied, imposed by statute, common law, custom, course of dealing or otherwise on the part of the seller shall apply in respect of the goods.
Where the goods, or any part thereof, are supplied, designed or manufactured other than by the seller, the seller’s obligations to the buyer shall not exceed those owed to the seller by the relevant supplier, manufacturer or designer.
The seller shall be relieved of its obligations wherever and to the extent to which fulfilment is prevented, frustrated or impeded as a consequence of any cause outside the reasonable control of the seller including (but not limited to) Acts of God, fire, floods, war or civil disturbance or riot, Acts of Government, currency restriction or fluctuation, labour disputes, strikes, unavailability of materials or failure of supplier or subcontractor to deliver on time.
The invalidity of the whole or any part of these conditions shall not affect the validity of the remaining part of the particular 'Condition' or these 'Conditions'.
These conditions and contract of which they form shall be construed in accordance with English law and the buyer hereby submits to jurisdiction of the English Courts.
Distance Selling Regulations - The Consumer Protection (Distance Selling) Regulations 2000 can be found by clicking through the link below:
These Terms and Conditions do not affect any of your statutory rights.
* Photographic evidence must be supplied before any agreement to replace or refund the product(s) can be accepted